All items are shipped FedEx Ground/Home Delivery or USPS within the continental US. All items are carefully packaged for shipment.
Alaska, Hawaii and all International Orders - Please contact us for a quote.
Refunds and Exchanges
Please notify us if you wish to return an item. There is a 35% restocking charge on all returned items. Customer is responsible for all shipping charges to return the item and the original shipping charges will be deducted from the refund amount. Returns must be shipped back to us at your expense, undamaged/unused in the original box, packed the same way as you received the item and with the original packing materials, within 3 DAYS of receiving the item. Once we receive it, a refund of the purchase price minus the original shipping charges and less a 35% restocking charge will be issued as long as the piece is in the same PERFECT condition as it was when first shipped to you.
Custom orders are non-refundable.
If your item is damaged during shipping, please save the box and all contents so it may be inspected by the shipper. Please notify us immediately if there is damage from shipping. When the damage claim is paid you will be refunded the purchase price including shipping
Additional Policies and FAQs
Protecting Your Decoration
Most of our decorative wreaths, garlands and swags may be hung outdoors, but we strongly recommend keeping the decoration in a well protected area. Any material exposed to the elements will fade and deteriorate with time. Natural and preserved floral, certain synthetic materials/finishes and most ribbon will have the shortest lifetime outdoors. Silk floral will have the longest lifetime. The more protection you give your decoration the longer it will keep its original beauty and color. Exposure to direct sunlight, rain, snow, humidity, extreme heat, dust and wind will shorten its life. Due to varying weather and climate conditions we cannot guarantee how long your decoration will retain its color or the longevity of the materials used on the decorations.
We specialize in custom design - please contact us for details.